Terms & Conditions

Last updated: Oct 19, 2022

1. Introduction

We are happy that you found what you were looking for. Now that you have decided to purchase those items ("Merchandise")., any such purchases on the website and any other associated mobile or digital applications shall be made through the La Perla Beauty US, Inc. (“LPB”) owned and operated e-commerce website, accessible at us.beautybylaperla.com (the “Website”).

LPB manufactures and markets, either directly or through one or more affiliates or third parties, La Perla Beauty (UK) Limited products in the United States.

By visiting the checkout (or similar) facility operated by LPB and residing on the Website (“Checkout”), placing an Order (both as defined below) through the Website and the Checkout, you confirm that you have read, understood and agree to the Terms of Sale and the Privacy Notice (together, “Terms”) in their entirety and you agree to be bound by them. If you do not agree to these Terms, please do not order any Merchandise through the Website and the Checkout. These Terms define your legal relationship with LPB regarding the purchase of the Merchandise and the placement of Orders for purchase of Merchandise (as defined below).

Please read these Terms before placing an Order (as defined below) through the Checkout. Please print or save these Terms for future use as there is no warranty that they will remain accessible in future.

“Consumer” in these Terms means an individual acting for purposes which are wholly outside that individual’s trade, business, craft or profession.

2. General

You buy the Merchandise and at a price that normally includes any applicable sales taxes, plus delivery costs and fees (“Delivery Costs”). Without advance notice, at LPB’s discretion, from time to time, Delivery Costs could be covered, partially or fully. The Website will provide details about such offers before completing and placing the Order.

Orders placed via the Website ("Order(s)") are solely reserved for Consumers. Any Order which is obviously not a retail sale and, more generally, any Order that is fraudulent or presumed as such, will not be accepted. LPB reserves the right to limit the volume of a given article delivered to a single consumer or mailing address. Prior to placing an Order, you represent and warrant that the purchase of the Merchandise is strictly for personal use only.

You are advised that the characteristics of the Merchandise you are buying, as well as the price and delivery costs shall be those displayed to you at Checkout. Please make sure you review your checkout page so that you can identify and correct any input errors.

3. Personal Data

You can read more about the processing of your personal data by LPB and its affiliates in the privacy policy available here. The privacy policy and additional provisions in these Terms govern the use of your personal data and use of cookies.

LPB will also process your personal data to be able to ship the Merchandise ordered by you, to facilitate any Merchandise returns and to be able to provide customer service for you. They may also use your personal data for marketing purposes in accordance with applicable laws. You can read more about the processing of your personal data by LPB here.

4. Browsing, Checkout & Acceptance of Orders

You place the Order for selected Merchandise by using the Checkout ordering process contained on the Website. This involves selecting the Merchandise, placing it in the shopping cart/basket and transmitting the order by clicking on the “CHECKOUT” button (or similar button) through the Checkout. This process permits you to confirm and, if necessary, amend any errors before making an order by using the “back” button.

Once you have placed your Order, it will be acknowledged via an email which will contain the relevant details of your Order. Please note, this does not constitute acceptance of your Order to buy the Merchandise – it only constitutes an acknowledgement of your Order. Your Order is not accepted (and therefore no commitment is made to provide you with the Merchandise), and no contract for the sale of such Merchandise shall come into effect, until your Order is specifically accepted and a confirmation email is sent ("Order Confirmation").

If the payment method you selected at Checkout supports an authorization mechanism (e.g. most credit/debit cards), then when you place your Order the applicable amount will only be authorized. You will be charged only after the Merchandise has been dispatched to you, unless the Order is a ‘pre-order’ or a similar type of order, in which case the charge could be made even before the Merchandise has been dispatched, depending on the particulars of the pre-ordered Merchandise. If the payment method you selected does not support authorization mechanism, the charge will be immediate upon placing the Order (or such other timing set by that specific payment method you used, if applicable). Please note that you will be charged the full Order amount even if the Order is dispatched in parts. Where PayPal/PayPal Express is offered as a payment method, the full amount of your purchase may be taken immediately following the placement of your Order.

LPB and its third party fulfilment provider shall make the appropriate efforts to process and fulfil any Order as quickly as possible. However, your Order may be declined, upon notice to you if:

  • the Merchandise is unavailable (in which case, if the payment was processed, LPB will refund you in accordance with these Terms); or
  • LPB is unable to verify the payment information you provided.
  • Your order consists of only samples

LPB may, if it suspects someone's identity, address, email address and/or payment information is being used fraudulently or in an unauthorized manner, also require additional verifications or information before accepting any Order.

You are advised that there may be minor differences between the actual Merchandise and the way that it appears on the Website, e.g., in relation to appearance / colour / texture / finish. The labelling or packaging of the Merchandise may differ from the images of these which you see on the Website.

Quantity limits may apply in relation to Orders for certain products. Orders exceeding a certain number of authorized products could be refused at any moment in time, without prior notice, at LPB’s sole discretion.

5. Title, Ownership of Risk of & In Merchandise, Importer of Record

Title to, and ownership of the Merchandise you order shall pass in accordance with these Terms, in the dispatch country before export (where the contract for the sale of Merchandise is concluded).

The title to and ownership of the Merchandise ordered is passed to you the moment the Merchandise is dispatched to you (provided you have made full payment of the Merchandise price plus delivery charges and any other charges payable under these Terms, as applicable).

Risk of damage or loss to the Merchandise passes to you on delivery to you or to somebody identified by you to carry or take possession of the Merchandise on your behalf.

You agree that you will not re-export or re-sell any Merchandise purchased by you via the Website.

6. Fulfilment, Handling & Delivery of Orders

You acknowledge and agree that LPB or one of its third-party fulfilment services providers acting on its behalf, including (each a "Fulfilment Provider") may handle the delivery and fulfilment of your Order, and that LPB has sole discretion as to the Fulfilment Provider it chooses to use.

The Checkout will not permit you to submit your Order if the Merchandise cannot be delivered to your specified address.

Delivery will be complete when the Merchandise will be delivered to the address which you specify when ordering.

Different parts of your order may be delivered on different dates. Unless otherwise stated, and subject to applicable laws, delivery dates given on Checkout (or on the Website) are estimates only. Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances. Delivery timeframes may affected by your delivery address and the delivery method selected. As a result, LPB and/or its Fulfilment Provider may unable to specify an exact delivery date and time.

LPB and its third party Fulfilment Provider have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond their reasonable control and where they could not have taken reasonable steps to deal with the delay. For example, delays resulting from customs clearance procedures or other actions of relevant authorities or delays resulting directly from your actions or omissions.

If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. If you have selected a delivery method that does not require a delivery to be signed for and nobody is available to receive the Merchandise, we reserve the right to leave them at the doorstep, hall or reception as available.

7. Payment Methods

You may pay with the payment methods specified at Checkout.

You acknowledge and agree that:

  • you will be charged by LPB or one of its third party payment processors ("Payment Processor"), through the payment method you have selected at Checkout for such Order and such other amounts payable under these Terms that may be due in connection with the Order;
  • you will provide valid and current information about yourself;
  • LPB may use the tools, software or services of Payment Processors to process transactions on its behalf; and
  • you may be charged bank or credit/debit card issuer with additional fees (such as foreign transaction fee or cross border fee) or surcharges imposed by your bank or credit/debit card issuer, and those are not LPB charges or fees, which this is purely up to the relationship and commercial terms between you and your bank or credit/debit card issuer. LPB has no way of knowing in advance whether you will be charged such fees or surcharges, as each bank and credit/debit card issuer has its own policy.

LPB or the applicable Payment Processor engaged on its behalf will process your payment for the Merchandise. LPB and/or the Payment Processor will take reasonable care to keep the details of your order and payment secure, but (in the absence of material negligence) LPB cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

8. Return Policy

This Returns Policy applies to all customers. This policy does not apply to faulty or personalized Merchandise.

This Return Policy requires that:

  • the Merchandise must be returned in a new and unused state, in perfect condition, with all protective & other materials in place and tags and stickers attached to them (if applicable), as well as with the original box / container, including all accessories and documents.
  • All returns could be subject to strict quality control by LPB to ensure that the returned products satisfy these requirements. If the products do not meet such standards, the return could be refused, and the products will be returned to you (at your own cost).

Failure to comply with these Terms could give rise to refusal to accept the returned product and send it back to you, at your own cost.

Unless otherwise is clearly instructed, in order to return Merchandise, you must request from us a return merchandise authorization ("RMA") within 28 days from the date the Order was delivered and ship the return Merchandise promptly upon receipt of the RMA.

Title and risk to the returned Merchandise will not be taken back or assumed until it physically arrives back to the returns facility.

9. Return Procedure

  • If you wish to return Merchandise pursuant to these Terms, you must first contact LPB through the help centre portal available here. in order to obtain an RMA.
  • You will then need to follow the instructions concerning return shipment, including an RMA number which you must include in the return package.
  • Upon receipt of the returned Merchandise and confirmation that it has been returned in accordance with the applicable requirements, you will be reimbursed for the actual paid price of the returned Merchandise and such other fees, if applicable pursuant to these Terms.

Any initial Delivery Costs paid by you in connection with the Order are reimbursable or refundable. However, any delivery and clearance costs incurred by you when returning Merchandise may not be eligible for reimbursement or refund other than in the event of defective Merchandise where you will be reimbursed for the cost of any delivery costs.

Return deliveries are at your risk and we therefore advise you to use a courier service offering a tracking number, and to take out adequate insurance to cover the cost of the goods in transit.

10. Import Charges Limited Warranty; Return Policy For Faulty Merchandise

If any Merchandise you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe Merchandise was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible by contact our customer care team by email, customercare@laperlab.com.

11. Liability

There are certain liabilities that we cannot exclude under applicable law. In particular, nothing in these Terms limits our (or as the case may be the retailer’s) liability for personal injury or death caused by our negligence or our liability for fraud, or for breach of any term implied by applicable consumer rights legislation and which, by law, may not be limited or excluded. You might have certain rights as a consumer, including legal rights relating to faulty product(s). Nothing in these Terms will affect these legal rights.

Subject to this, in no event there will be any liability for any of your business losses. Any liability, if so exists, shall not exceed the purchase price of the relevant Merchandise and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your Order is accepted by us.

LPB cannot guarantee that the Website will be uninterrupted or error-free and it cannot guarantee that the Checkout will be uninterrupted or error-free. LPB is entitled without notice and without liability to suspend the Website or the Checkout for repair, maintenance, improvement or other technical reason.

LPB shall not be held liable, if and in so far as it cannot fulfil their obligations as a result of circumstances beyond its reasonable control and where it could not have taken appropriate steps to avoid such effects including third party telecommunication failures.

Please refer to the specific product details page of items you’re looking to purchase for a full list of ingredients.

12. Intellectual Property Rights

Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited. You further acknowledge that any other use of the material and content of the Website is strictly prohibited, and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website is owned by LPB or its licensors.

13. Governing Laws & Disputes

These Terms are governed by the laws of the state of Delaware, without regards to its conflicts of laws doctrines. All disputes related to these Terms or the Merchandise shall be resolved in the State and Federal Courts located in the Borough of Manhattan, New Yok.

14. Miscellaneous

Communications will be made electronically by sending email or otherwise posting electronically.

If any provision or provisions of these Terms shall be held to be invalid, illegal or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.

Headings used in these Terms are for information and not binding.

Any failure by either party to exercise or enforce any right or provision of these Terms does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of these Terms is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of these Terms shall continue to apply. We may transfer these Terms to a third party but this will not affect your rights or obligations. A person who is not a party to these Terms shall have no rights to enforce any term of these Terms except insofar as expressly stated otherwise.

LPB reserves the right to access, read, preserve, and disclose any information that they obtain in connection with the Order, and your use of the Checkout and the Website, as LPB reasonably believes is necessary to:

  • satisfy any applicable law, regulation, legal process, subpoena or governmental request,
  • enforce these Terms, including to investigate potential violations of them,
  • detect, prevent, or otherwise address fraud, security or technical issues,
  • respond to your support requests, or
  • protect the rights, property or safety of LPB, its affiliates, business partners or the public.

The Checkout and the Website may contain links to third party websites or services that are not owned or controlled by LPB. LPB is not affiliated with, has no control over, and assume no responsibility for the content, privacy policies, or practices of, any third-party websites. You:

  • are solely responsible and liable for your use of and linking to third party websites and any content that you may send or post to a third-party website; and
  • expressly release LPB from any and all liability arising from your use of any third-party website. Accordingly, LPB encourages you to read the terms and conditions and privacy policy of each third-party website that you may choose to visit.

LPB reserves the right to modify these Terms at any time by posting the changes on the Website. Such change will take effect ten (10) days following the posting of the revised Terms, and your use of the Checkout and the Website after we have posted such changes means that you agree to be bound by the Terms as modified. However, no such change will affect any Order that you have already placed.

These Terms constitute the entire agreement with respect to the subject matter of an Order.

For any further information, claims, assertion of legal warranties or questions relating to LPB’s products, the Merchandise these Terms or an Order, you may contact LPB’s Customer Care team by email: customercare@laperlab.com. Hours of operation are Monday through Friday from 10:00am to 5:00pm GMT.

15. CRM and Instagram Competition Rules

PROMOTER

  1. The promoter is: La Perla Beauty UK, Ltd, 5th Floor, 23 Savile Row London W1S 2ET, London United Kingdom.

ELIGIBILITY

  1. This competition is open to anyone aged 18 or over at date of entry, except for employees, and their immediate families, of La Perla Beauty, its associated companies and anyone else professionally connected with this competition. Or if participant resides in a geography where the promoter is unable to deliver prizes, as shown on .
  2. La Perla Beauty reserves the right to verify the eligibility of entrants. La Perla Beauty may require such information as it considers reasonably necessary for this purpose and a prize may be withheld until La Perla Beauty is satisfied with the verification. No automated entry devices and/or programs are permitted.

ENTRY

  1. To enter the competition, you must not already be signed up to La Perla Beauty newsletter (New Customer) and enter a valid email address within the entry form either through the Sponsors website, social media platforms or through QR code in the sponsors stores.
  2. Internet access is required to enter the promotion. If entering via the Sponsor’s Instagram Story or Facebook post: Participants must have an authorised Instagram or Facebook account and complete a valid entry form.
  3. The competition shall run for consecutive one-month periods, commencing on the 5th day of the month ending on the 4th day of the following month.
  4. There is no cost to participate. No purchase or payment of any kind is required for entry.
  5. Entries cannot defame, misrepresent, or contain disparaging remarks about Sponsor or any of its products, or other people, products or companies or communicate messages or images inconsistent with the positive images and/or goodwill to which Sponsor associates.
  6. Instructions provided at the point of entry form part of the terms and conditions of this competition. In the event of a conflict, these terms and conditions take precedence.

PRIZE

  1. There is one prize available for each consecutive month the competition is running. The prize consisting of a 30ml Haute Parfumerie Collection gift (the “Prize”). The value awarded is £93.00, the winner will choose the Scent from the Fragrance selection awarded from the Sponsor.
  2. Limit one prize per participant.
  3. The Prize is non-transferable, and no cash or other alternative will be offered.
  4. La Perla Beauty reserves the right, at its discretion, to substitute the Prize for another prize of at least equal value if circumstances make this necessary.
    1. For a “Bodycare” gift, the value of the prize to be awarded is between £99.00 and £135.00, to be chosen by the Sponsor in its sole discretion.
    2. For a “Lipstick” gift, the value of the prize to be awarded will be between £52.00 and £57.00, and will be either the Sponsor’s Matte Silk Lipstick Collection or Satin Lip Balm, to be chosen by the Sponsor in its sole discretion
  5. If the Prize is declined, or a winner cannot take up the Prize, or does not claim the Prize within 7days of being notified that they are a winner, the Prize will be forfeited, and a replacement winner may be drawn at La Perla Beauty’s sole discretion. La Perla Beauty will not be responsible for any inability of the winner to take up the Prize.

SELECTION OF THE WINNER

  1. The winner each month, will be the first (1) entry drawn at random by an independent person from all eligible entries received before the end date of that monthly Competition Period.
  2. The winner will be contacted by La Perla Beauty customer service team via applicable email address within 10 days of the closing time using the details provided to enter the competition.
  3. The Prize will be delivered within 28 days of the winner, or any replacement winner, claiming the Prize.
  4. La Perla must make available the surname and the county of the winner of the promotion when contacted via email from customer service team.
  5. If you object to your information being made available, please email La Perla Beauty at customercare@laperlab.com. In such circumstances, La Perla Beauty must still provide the information to the Advertising Standards Authority on request.

DATA PROTECTION

  1. Any personal information provided by you to La Perla beauty in relation to this competition will be processed by La Perla Beauty to administer this competition, and as further described in its Privacy Policy.

GENERAL

  1. This competition is in no way sponsored, endorsed, or administered by or associated with [Instagram or Facebook].
  2. By taking part in this competition, you acknowledge and agree that [Instagram or Facebook] has no liability in respect of this promotion.
  3. La Perla Beauty may, in its sole discretion, disqualify entries deemed to be non-compliant with these terms and conditions, or if it has any reason to believe that efforts have been made to distort the competitive process or spirit of the competition.
  4. La Perla Beauty reserves the right suspend, cancel or amend the competition and / or revise these terms and conditions at any time without giving prior notice, and, by continuing to take part in the competition subsequent to any revision, entrants shall be deemed to have agreed to the amended terms.
  5. Entry into this competition is deemed acceptance of these terms and conditions.
  6. If any provisions of these terms and conditions is held invalid, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
  7. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England.

15. Complimentary Venetian Red Lipstick Promotion

1. The gift, ‘ONE Full-size La Perla Beauty, Matte Silk Lipstick in Venetian Red’; will be supplied to customers who purchase ONE 120ml Collection Fragrance on the La Perla Beauty Website only.

2. This promotion applies to purchases made on beautybylaperla.com,from 21st November 2022 at 00:00 (midnight) until 28th November 2022 at 00:00 (midnight).

3. This promotion is available in the 20 countries Beauty by La Perla ship to. Full shipping countries listed here.

4. The gift will be automatically added to your basket at checkout at no cost to you (retail value £47 / $56 / €54) order once eligible products are selected to meet the criteria.

5. One gift will be supplied for each eligible transaction.

6. The gift is non-transferable and cannot be exchanged.

7. The gift will arrive with your online order, to the same shipping address.

8. In the case of a return for the 120ml fragrance, you will also be required to return the gift to receive a full refund.

9. La Perla Beauty reserves the right to cancel the Offer and/or to amend these terms and conditions without notice at any time.