Last updated: May 27, 2021
We are happy that you found what you were looking for. Now that you have decided to purchase those items, any such purchases on the website and any other associated mobile or digital applications shall be made through the Global-e Checkout facility, and from, Global-e as the seller (referred to as “Global-e”, “we”, "our" or "us".).
Global-e France, 320 Rue Saint-Honore, Paris, France, 7500 (“Global-e”) is La Perla Beauty (UK) Limited’s sales facilitation and fulfilment partner. Therefore, La Perla Beauty (UK) Limited has an agreement with Global-e allowing Global-e to act in its own name and on the behalf of La Perla Beauty (UK) Limited to make the La Perla Beauty (UK) Limited products available to you for purchase from La Perla Beauty (UK) Limited through the Website and delivery by Global-e ("Merchandise").
La Perla Beauty (UK) Limited, a Limited company, registered in the United Kingdom, having its registered office at 5th Floor, 39 Saint James, London SW1A 1JD (“La Perla Beauty (UK) Limited” or the “Retailer”) manufactures and directly and indirectly markets La Perla Beauty (UK) Limited products worldwide. La Perla Beauty (UK) Limited operates an e-commerce website, accessible at wwwbeautybylaperla.com (the “Website”).
By visiting the checkout (or similar) facility, operated by Global-e and residing on the Website (“Checkout”), placing an Order (both as defined below) through the Website and the Checkout, you confirm that you have read, understood and agree to the Terms of Sale and the Privacy Notice (together, “Terms”) in their entirety and you agree to be bound by them. If you do not agree to these Terms, please do not order any product or service through the Website and the Checkout. These Terms define your legal relationship with Global-e regarding the Checkout and the placement of Orders for purchase of Merchandise (as defined below).
Please read these Terms before using the Checkout and placing an Order (as defined below) through the Checkout. Please print or save these Terms for future use as there is no warranty that they will remain accessible in future.
“Consumer” in these Terms means an individual acting for purposes which are wholly outside that individual’s trade, business, craft or profession.
Residents of the European Union may visit http://europa.eu/youreurope/citizens/consumers/index_en.htm for additional information.
If a non-English language version of these Terms was posted or provided, you agree that the translation is provided for convenience only and that the English language version will govern your uses of the services or the Checkout.
You buy the Merchandise in your selected currency and at a price that normally includes any applicable sales taxes (such as Value Added Tax), plus international delivery costs and fees (“Delivery Costs") and, if available for pre-payment, any import duties, tariffs and similar fees that may be imposed by the delivery destination ("Import Charges"). Without advanced notice, at La Perla Beauty (UK) Limited and Global-e’s sole discretion, from time to time and in select territories, Delivery Costs and/or Import Charges could be covered, partially or fully. The Website will provide details about such offers before completing and placing the Order.
Orders placed via the Checkout ("Order(s)") are solely reserved for Consumers, as defined by law and case law precedent, acting exclusively on their own behalf. Any Order which is obviously not a retail sale and, more generally, any Order that is fraudulent or presumed as such, will not be accepted. La Perla Beauty (UK) Limited reserves the right to limit the volume of a given article delivered to a single consumer or postal address. Prior to placing an Order, you represent and warrant that the purchase of the Merchandise is strictly for personal use only.
You are advised that the characteristics of the Merchandise you are buying, as well as the price, delivery costs and (if available for pre-payment) Import Charges, shall be those displayed to you by Global-e at the Checkout. Please make sure you review your checkout page so that you can identify and correct any input errors.
Global-e and the La Perla Beauty (UK) Limited have entered into collaboration to be able to offer the Merchandise in your destination or region. Both parties process personal data of the customers as data controllers in their own rights. As two separate data controllers neither Global-e nor the La Perla Beauty (UK) Limited control the processing of your personal data by the other party.
The La Perla Beauty (UK) Limited will also process your personal data to be able to ship the Merchandise ordered by you, to facilitate any Merchandise returns and to be able to provide customer service for you. They may also use your personal data for marketing purposes in accordance with applicable laws and subject to your consent if such is needed. You can read more about the processing of your personal data by La Perla Beauty (UK) Limited here.
You place the Order for selected Merchandise by using the Checkout ordering process. This involves selecting the Merchandise, placing it in the shopping cart/basket and transmitting the order by clicking on the “CHECKOUT” button (or similar button) through the Checkout. This process permits you to confirm and, if necessary, amend any errors before making an order by using the “back” button.
To place an Order, you must be at least at the age legally required under local law where you are resident to bind yourself legally to these Terms. By doing so, you confirm that you meet this requirement.
Once you have placed your Order, it will be acknowledged via an email which will contain the relevant details of your Order. Please note, this does not constitute Global-e’s acceptance of your Order to buy the Merchandise – it only constitutes an acknowledgement of your Order. Your Order is not accepted (and therefore no commitment is made to provide you with the Merchandise), and no contract for the sale of such Merchandise shall come into effect, until your Order is specifically accepted and a confirmation email is sent ("Order Confirmation").
If the payment method you selected at Checkout supports an authorization mechanism (e.g. most credit/debit cards), then when you place your Order the applicable amount will only be authorized. You will be charged only after the Merchandise has been dispatched to you, unless the Order is a ‘pre-order’ or a similar type of order, in which case the charge could be made even before the Merchandise has been dispatched, depending on the particulars of the pre-ordered Merchandise. If the payment method you selected does not support authorization mechanism, the charge will be immediate upon placing the Order (or such other timing set by that specific payment method you used, if applicable). Please note that you will be charged the full Order amount even if the Order is dispatched in parts. Where PayPal/PayPal Express is offered as a payment method, the full amount of your purchase may be taken immediately following the placement of your Order. Pre-Payment shall not affect your legal rights under these Terms (including for example any right of refund). If shipping, delivery or fulfilment obligations cannot be performed (subject to these Terms), you will be notified via email and a refund of the pre-payment will be made without delay.
La Perla Beauty (UK) Limited and Global-e make the appropriate efforts to process and fulfil any Order as quickly as possible. However, your Order may be declined, upon notice to you if:
Global-e may, if it suspects someone's identity, address, email address and/or payment information is being used fraudulently or in an unauthorized manner, also require additional verifications or information before accepting any Order.
La Perla Beauty (UK) Limited and Global-e are under a legal duty to supply Merchandise that is in conformity with its presentation on La Perla Beauty (UK) Limited’s website. Furthermore, nothing in these Terms affects consumers legal rights in relation to Merchandise that is not in conformity with the website, whether because they are faulty, not as described or otherwise.
You are advised that there may be minor differences between the actual Merchandise and the way that it appears on the Website, e.g., in relation to appearance / colour / texture / finish. The labelling or packaging of the Merchandise may differ from the images of these which you see on the Website.
Quantity limits may apply in relation to Orders for certain products. Orders exceeding a certain number of authorized products could be refused at any moment in time, without prior notice, at La Perla Beauty (UK) Limited’s and/or Global-e’s sole discretion.
Exchange rates may be set and updated regularly, and you acknowledge that such updates may affect Merchandise pricing on the Checkout. You will be charged according to the applicable exchange rate at the time you actually make your Order via the Checkout as displayed on the Checkout. Global-e uses X to define daily exchange rates by region.
Title to, and ownership of the Merchandise you order shall pass in accordance with these Terms, in the dispatch country before export (where the contract for the sale of Merchandise is concluded).
The title to and ownership of the Merchandise ordered is passed to you the moment the Merchandise is dispatched to you (provided you have made full payment of the Merchandise price plus delivery charges and any other charges payable under these Terms, as applicable).
Risk of damage or loss to the Merchandise passes to you on delivery to you or to somebody identified by you to carry or take possession of the Merchandise on your behalf.
You will be considered the ‘importer of record’ of the Merchandise, and Global-e (or someone on its behalf) will only be facilitating the importation on your behalf as your agent. You are responsible for assuring that the product can be lawfully imported to the destination, and you therefore need to comply with all applicable laws, regulations, certifications, and rules of the destination into which you import the Merchandise. Please note the standard for using the Merchandise in the destination BEFORE ordering. Merchandise ordered to a territory with different standards cannot be returned for this reason and neither La Perla Beauty (UK) Limited nor Global-e accept any liability for any circumstances which may arise for purchasing an item without the correct standards for your territory.
Please note that documentation such as user manuals, product care and handling instructions and safety warnings may not be in your language; you may not have available manufacturer’s or other service options for the Merchandise or parts thereof; the Merchandise (and accompanying materials) may not be designed in accordance with the standards of the destination to which you order, product regulations, specifications or labelled in accordance with the requirements applicable in the destination or in your or the destination language; if the Merchandise are powered, that may not conform to the destination power parameters such as voltage or other electrical standards (for example you may need to use an adapter to charge your product.
You agree that you will not re-export or re-sell any Merchandise purchased by you via the checkout.
You acknowledge and agree that Global-e or one of its third-party fulfilment services providers acting on its behalf, including La Perla Beauty (UK) Limited (each a "Fulfilment Provider") may handle the delivery and fulfilment of your Order, and that Global-e has sole discretion as to the Fulfilment Provider it chooses to use.
Not all Merchandise can be delivered everywhere (due to limitations imposed on the Merchandise or by the destination) but the Checkout will not permit you to submit your Order if the Merchandise cannot be delivered to your specified address.
Delivery will be complete when the Merchandise will be delivered to the address which you specify when ordering (that may include the port of entrance to the destination as specified on the Checkout, in case you have selected not to pre-pay customs duties).
Different parts of your order may be delivered on different dates. Unless otherwise stated, and subject to applicable laws, delivery dates given on Checkout (or on the webstore) are estimates only. Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances (pre-order for example). Delivery timeframes are affected by your delivery address and the delivery method selected. La Perla Beauty (UK) Limited and Global-e are unable to specify an exact delivery date and time.
La Perla Beauty (UK) Limited and Global-e have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond their reasonable control and where they could not have taken reasonable steps to deal with the delay. For example, delays resulting from customs clearance procedures or other actions of relevant authorities are generally outside Global-e and La Perla Beauty (UK) Limited control, or delays resulting directly from your actions or omissions.
If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. If you have selected a delivery method that does not require a delivery to be signed for and nobody is available to receive the Merchandise, we reserve the right to leave them at the doorstep, hall or reception as available.
You may pay with the payment methods specified at Checkout. The availability of such payment methods is dependent on your geographical location. When being charged, the descriptor you will see shall include Global-e identified as ‘Global-e’ and will substantially look like this: **Global-e//La Perla Beauty** or **Global-e//La Perla Beauty**.
You acknowledge and agree that:
Depending on your geography, payment may be routed through Global-e or any of Global-e’s affiliates.
Global-e will process your payment for the Merchandise. Global-e will take reasonable care to keep the details of your order and payment secure, but (in the absence of material negligence) Global-e cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
For certain delivery destinations and/or Merchandise, you may be offered the option to pre-pay applicable Import Charges, which will then be calculated and added or included in the final price when you place the Order. In certain cases, the price of the Merchandise may already be inclusive of Import Charges.
In the event that the option to pre-pay applicable Import Charges is available for you and you choose to pre-pay such Import Charges, or if the Import Charges were already included in the price of the Merchandise, your final price will be fully guaranteed, and the actual Import Charges will be paid on your behalf to the applicable authorities, as determined by your delivery destination upon import of your Order.
Global-e may contract with a local licensed customs broker in the destination. Agreement to these Terms serve as an authorization for the applicable customs broker to act as your agent to: (a) conduct transactions with the local applicable authority, (b) complete, submit and execute related documents on your behalf in connection with the import of Merchandise in your Order, (c) facilitate the payment of applicable Import Charges; and (d) if applicable, return such Merchandise (subject to these Terms). However, you acknowledge that, in the case of a return of Merchandise under the Additional Returns Policy below, you (and not La Perla Beauty (UK) Limited or Global-e or anyone on its behalf) will be fully responsible for claiming back such Import Charges from the applicable tax authority, to the extent possible, and La Perla Beauty (UK) Limited and Global-e shall have no responsibility or liability in connection with such claim.
You may decide not to pre-pay the Import Charges at Checkout, or the option to pre-pay Import Charges may not be available for your delivery destination or the Merchandise. In such cases (i.e. where pre-pay doesn’t apply): (a) you are advised that the amount of Import Charges displayed under the pre-pay option on the Checkout may not reflect the actual Import Charges payable by you as determined by your delivery destination’s relevant authority, which may be more or less than such estimate; and (b) you will be fully responsible for paying all applicable Import Charges directly to the relevant authority (and for reclaiming them in the event of a cancellation or return or a return of Merchandise, to the extent permitted in the these Terms) as determined by the authorities of the delivery destination, and La Perla Beauty (UK) Limited and Global-e shall have no responsibility or liability in connection with the foregoing. Moreover, if you fail to pay Import Charges without reasonable reason causing the liability to fall on us or the carrier, the liability amount of Import Charges may be deducted from any refund or other amounts you may claim.
If you elected not to pre-pay Import Charges, or failed to pay Import Charges, or refused to accept Merchandise not in accordance with a due cancellation procedure under these Terms, in each case resulting with the Merchandise being returned or need to be returned, then you may be liable for the return delivery costs and may not be reimbursed or refunded for delivery costs paid by you for making the delivery to you. Global-e may also charge you with additional direct or indirect charges resulting from said failure or refusal. Global-e may, if that is in accordance with these Terms, reimburse and refund you for the cost of the Merchandise, but not the import charges which may or may not be reimbursable by the relevant authority.
If you are a “Consumer” and a resident of a member state of the European Union or Iceland, Liechtenstein, or Norway ("EEA"), you have a “cooling-off” right to cancel your Order subject to the provisions set out below. This right is not affected by any separate returns policy in these Terms.
The “cooling-off” cancellation period will expire after 14 days after the day of delivery.
To exercise the right to cancel, you must inform Global-e of your decision to cancel your Order by a clear statement (made through the help centre portal available here (https://www.service.global-e.com). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
There is NO right to cancel Orders for goods made to your specifications or which are clearly personalized. There are other types of supply that are not eligible for cancellation such as fragrances, sealed goods (such as DVDs or audio devices or goods liable to deteriorate or expire rapidly.
Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact us to discuss your options.
This Returns Policy applies to all customers. This policy does not apply to faulty or personalized Merchandise.
It is in addition to, and does not affect, the separate legal right of cancellation which is available only to EEA Consumers in some circumstances as explained above.
This Return Policy requires that:
Failure to comply with these Terms could give rise to refusal to accept the returned product and send it back to you, at your own cost.
Unless otherwise is clearly instructed, in order to return Merchandise, you must request from us a return merchandise authorization ("RMA") within 28 days from the date the Order was delivered and ship the return Merchandise promptly upon receipt of the RMA.
Title and risk to the returned Merchandise will not be taken back or assumed until it physically arrives back to the returns facility.
From time to time, in select territories, and at La Perla Beauty (UK) Limited and Global-e’s sole discretion, the transportation costs of returning the goods may be covered on your behalf (“pre-paid”). Such coverage (or the absence of it), will be indicated clearly on the Website before Checkout.
If you have paid Import Charges in connection with your Order (either pre-paid at Checkout or paid upon receipt of the Order directly to the applicable authority), you acknowledge that (a) you must seek reimbursement directly from the applicable authority in your destination, (b) it will be your sole responsibility to claim such Import Charges back from the applicable authority in your destination, and c) Global-e and La Perla Beauty (UK) Limited cannot guarantee that such claim will be successful. If you have pre-paid Import Charges, upon your written request Global-e may exert appropriate efforts to assist you in obtaining reimbursement of such Import Charges, and for such purpose you hereby give Global-e a power of attorney to act in your name to try and obtain such reimbursement (however this power of attorney is a guarantee that such reimbursement will be successful).
Any initial Delivery Costs paid by you in connection with the Order are reimbursable or refundable. However, any delivery and clearance costs incurred by you when returning Merchandise may not be eligible for reimbursement or refund other than in the event of defective Merchandise where you will be reimbursed for the cost of any delivery costs.
Return deliveries are at your risk and we therefore advise you to use a courier service offering a tracking number, and to take out adequate insurance to cover the cost of the goods in transit.
If any Merchandise you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe Merchandise was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible by contact our customer care team by email, firstname.lastname@example.org. Nothing in this section affects your legal rights.
For Merchandise shipped internationally, please note that the warranty may not be valid in the destination, or you may have only limited warranty valid in the destination. If warranty is valid and not limited and if you reside in the EEA and you purchased your Merchandise in the EEA, the warranty period is two (2) years from the date of purchase. Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods, including, without limitation, national laws implementing EU directive 99/44. These rights are not affected by this limited warranty.
There are certain liabilities that we cannot exclude under applicable law. In particular, nothing in these Terms limits our (or as the case may be the retailer’s) liability for personal injury or death caused by our negligence or our liability for fraud, or for breach of any term implied by applicable consumer rights legislation and which, by law, may not be limited or excluded. You might have certain rights as a consumer, including legal rights relating to faulty product(s). Nothing in these Terms will affect these legal rights.
Subject to this, in no event there will be any liability for any of your business losses. Any liability, if so exists, shall not exceed the purchase price of the relevant Merchandise and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your Order is accepted by us.
Global-e and La Perla Beauty (UK) Limited will not be responsible for any loss or damages incurred by unauthorized use of your payment card on the Checkout, and Global-e and La Perla Beauty (UK) Limited are not responsible for notifying your card issuer or any law enforcement authority in these instances.
You must give Global-e and La Perla Beauty (UK) Limited a reasonable opportunity to remedy any matter for which they are liable before you incur any costs remedying the matter yourself.
Global-e or the La Perla Beauty (UK) Limited cannot guarantee that the Website will be uninterrupted or error-free and Global-e cannot guarantee that the Checkout will be uninterrupted or error-free. Global-e and La Perla Beauty (UK) Limited are entitled without notice and without liability to suspend the Website or the Checkout for repair, maintenance, improvement or other technical reason.
Global-e and La Perla Beauty (UK) Limited shall not be held liable, if and in so far as they cannot fulfil their obligations as a result of circumstances beyond its reasonable control and where it could not have taken appropriate steps to avoid such effects including third party telecommunication failures.
Please refer to the specific product details page of items you’re looking to purchase for a full list of ingredients.
Any access or use of the Checkout for any reason other than your personal, non-commercial use is prohibited. You further acknowledge that any other use of the material and content of the Checkout is strictly prohibited, and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Unless otherwise stated, the copyright and other intellectual property rights in the content on the Checkout are owned by Global-e or our licensors.
You may print off one copy, and may download extracts of any page from this Checkout for non-commercial, personal use.
These Terms are governed by the laws of the Netherlands, or other applicable laws in case such laws prevail such laws.
You agree that any dispute between you and Global-e regarding these Terms or any Order will only be dealt with by the courts in the Netherlands, except that if you live in a jurisdiction within the European Union, you can choose to bring legal proceedings in your country of residence.
The European Commission offers a platform for online dispute resolution (ODR) which provides information about alternative dispute resolution which may be of interest. Please refer to http://ec.europa.eu/consumers/odr/.
Communications will be made electronically by sending email or otherwise posting electronically.
If any provision or provisions of these Terms shall be held to be invalid, illegal or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.
Headings used in these Terms are for information and not binding.
Any failure by either party to exercise or enforce any right or provision of these Terms does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of these Terms is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of these Terms shall continue to apply. We may transfer these Terms to a third party but this will not affect your rights or obligations. A person who is not a party to these Terms shall have no rights to enforce any term of these Terms except insofar as expressly stated otherwise.
Global-e and La Perla Beauty (UK) Limited reserve the right to access, read, preserve, and disclose any information that they obtain in connection with the Order, and your use of the Checkout, as Global-e and La Perla Beauty (UK) Limited reasonably believe is necessary to:
The Checkout may contain links to third party websites or services that are not owned or controlled by Global-e. Global-e is not affiliated with, has no control over, and assume no responsibility for the content, privacy policies, or practices of, any third-party websites. You:
La Perla Beauty (UK) Limited and Global-e reserve the right to modify these Terms at any time by posting the changes on the checkout or our site. Such change will take effect ten (10) days following the posting of the revised Terms, and your use of the Checkout after we have posted such changes means that you agree to be bound by the Terms as modified. However, no such change will affect any Order that you have already placed.
These Terms constitute the entire agreement with respect to the subject matter of the Order. The contract in respect of any Orders may be officially concluded in the English language only and that no public filing requirements apply.
If you have any questions or complaints about Global-e, these Terms or the Checkout, please contact us at service@Global-e.comor at our trading address Global-e France, 320 Rue Saint-Honore, Paris, France, 7500.
For any further information, claims, assertion of legal warranties or questions relating to La Perla Beauty (UK) Limited’s products, these terms or an order, you may contact La Perla Beauty (UK) Limited’s Customer Care team by email: email@example.com. Hours of operation are Monday through Friday from 10:00am to 5:00pm GMT.